Frequently Asked Questions
01
Can I choose shipping methods other than the shipping method you provided, such as UPS or FedEx?
Yes, if your order weights more than 30lbs. If your order weight less than 30lbs, it's not cost effecient to use FedEx or UPS and the shipping rate will cost much more than using airmail.
Can I ship to an address other than my billing or confirmed address?
Yes,we accept change your shipping address.after your payment confirmed,please advise me your correct shipping address by emaill as soon as possible,we will check it soon.thanks.
I don't see those small prints on most e-commerce site, where is your disclaimers?
We don't have a 50 pages sales term. But there are few conditions that you must agreed upon before we can take your business.
You can return your purchase within 30days of the receipt date for any or no reason. However, the orgianl Shipping fee is none-refundable under any circumstances.
We will not responsible for the returning cost of defective product(s), but we will pay for the S/H cost of the replacement.
If we send you the wrong item, we will pay the S/H of the replacement, as well as the returning S/H cost of the wrong item.
We reserve the right to cancel or refuse any order at any time for any reason.
Do you offer combine shipping or any shipping discount on large purchased?
Since we calculate shipping rate by total price, you enjoy the shipping discount automatically. The more you purchase, the more you save.
02
I just completed an order and my payment is cleared. When will it ship?
In-stock items will be sent out within 24-48 hours. Non-stock items will be sent out according to different processing time. You can check it from product page. The time we are talking about is a working day and may be delayed if we encounter holidays. Delivery time is commonly 7-15 business days from the date we ship your order.
Can I change or cancel my order?
if you want to change or cancel your order please contact us within 5 hours after your order placed . However, if the order has been market "shipped", You will not able to cancel or change the order.
My product is defective and I need to get a return or replacement, what should I do?
Simple. Go to the "contact us" page, send an email to us and Request RMA ,a email contain the instruction alone with the RMA# will be send to you shortly. Pack the return according to the instruction and ship it back to us. A replacement will be ship to you once we received your return or the refund will be credited to your account if you requested.
How come I never received your order confirmation email?
check your email's spam folder.
Where should I go after 1 year if the item is defected.
Warranty service for defected merchandise are handled by the manufacturers and not by www.oriccabattery.co.uk , unless otherwise indicated. Please contact the manufacture directly.
If any item was damaged during transit, immediately contact your local postal office. Keep all shipping materials and contact our Customer Service Immediately we are aware of the issue. If you have purchased shipping insurance, we will help you to get recovered from carrier.
